In case of receiving a damaged package, you must make reservations with the carrier. If no reservation is made, we cannot be held responsible for the condition of the goods and no claim will be accepted. To pay by credit card or by bank transfer, please contact us beforehand. You can return your order for any reason within 14 days after receiving it. If you do not follow the return process, Repiauto reserves the right to simply refuse the return and therefore the refund.