Our Customer Service is active from Monday to Friday from 9:00 AM to 1:00 PM and from 2:30 PM to 6:00 PM. BMW Mini One-Cooper models from 01/2014 to 02/2021 (F55-F56). New spare part, compatible with the original part.
If you have any doubts or issues regarding the item or shipping, please contact us before leaving negative feedback or requesting a return for "item not as described." We will resolve any issues as quickly as possible. RDC ships throughout Europe, excluding: Switzerland, Norway, Cyprus, Malta, Canary Islands, Ceuta and Melilla, Andorra, Gibraltar, Channel Islands, and the Isle of Man.
Additionally, we do not ship to French overseas departments and territories. Delivery times for France, Belgium, Germany, Austria, Spain, and the United Kingdom are 4/5 working days, understood from the moment the carrier takes charge of the shipment. For shipments to other European countries, delivery times are 5-8 working days. Even if the packaging is intact, goods must be checked within 5 days of receipt.
Any communication after the aforementioned deadlines will not be considered. RDC offers its customers an easy and quick return process, which frees the customer from the procedures related to the return of purchased items for which they have decided, for any reason, to withdraw from the purchase contract. The Return Service is an optional and paid service. This amount will be deducted from the value of the refund for the returned item(s).
If the reason for the return is attributable to the supplier, the use of the Return Service is free of charge. All products sold by RDC are covered by a 24-month commercial warranty for conformity defects, provided that the product is used correctly, in accordance with its intended purpose, and installed professionally. In the event that, by simple material error, a product different from the one ordered and purchased is delivered, you will have the right to obtain a replacement of the product, on the condition that you communicate the issue no later than five days from the receipt of that same product. Discover what people think about us. The opinions of our customers are valuable, and we will take them into account to improve the quality of our service.