Our Customer Service is active from Monday to Friday from 9:00 AM to 1:00 PM and from 2:30 PM to 6:00 PM. BMW Mini One-Cooper models from 01/2014 to 02/2021 (F55-F56). New spare part, compatible with the original part. If you have any doubts or issues regarding the item or shipping, please contact us before leaving negative feedback or requesting a return for "item not as described.
" We will resolve any issues as quickly as possible. RDC ships throughout Europe, excluding: Switzerland, Norway, Cyprus, Malta, Canary Islands, Ceuta, and Melilla, Andorra, Gibraltar, Channel Islands, and the Isle of Man. Additionally, we do not ship to French overseas territories (PTOM). Delivery times for France, Belgium, Germany, Austria, Spain, and the United Kingdom are 4-5 working days, starting from the moment the shipment is picked up by the carrier. For shipments to other European countries, delivery times are 5-8 working days.
Even if the packaging is intact, goods must be checked within 5 days of receipt. Any communication after the aforementioned deadlines will not be taken into consideration. RDC offers its own customers an easy and fast return process, freeing the customer from the procedures related to the return of purchased items for which they have decided, for any reason, to withdraw from the purchase contract. The Return Service is optional and paid. This amount will be deducted from the refund value for the returned item(s).
If the reason for the return is the supplier's fault, using the Return Service is free. All products sold by RDC are covered by a 24-month commercial warranty for conformity defects, provided the product is used correctly, in accordance with its intended use, and installed professionally. In case of a material error, if a product different from what was ordered and purchased is delivered, you will have the right to obtain a replacement of the product, provided you communicate the issue no later than five days from the receipt of the product. Discover what people think about us. Our customers' opinions are valuable to us and we will take them into account to improve the quality of our service.