Delivery times for France, Belgium, Germany, Austria, Spain and united kingdom are 4/5 working days, heard at the time of the management of shipment by the carrier. For shipments to other European countries, delivery time is 5-8 working days. While the packaging is intact, the goods must be verified within 5 days of receipt. Any communication after these deadlines will not be considered. For more information you can check the conditions of sale.
Ground floor offers its own customers. Easy and fast rendering method, which frees the customer of steps related to the return of items purchased for which he decided, for any reason, to withdraw from the purchase contract. The return service is an optional service and payment. This amount will be deducted from the refund for the item or items made / s.
If the cause of the refund is attributable to the supplier, the use of the return service is free. Bank Transfer for the method of payment by bank transfer, which can not be confirmed immediately, the products will be shipped after confirmation of payment.
All products sold by floor are covered by the commercial guarantee of 24 months for defects of conformity, provided that the product is used correctly, respecting its intended use, and installed professionally. If by simple clerical error, it would have delivered a product different from what was ordered and purchased, you will have the right to replace the product, provided that you communicate the problem later than five days from the receipt of the same product. Find out what they think about us. The opinions of customers are valuable and we will consider to improve the quality of our service.The item \before\The seller is \This item can be shipped to the following countries: European Union.